Your data, and who can see it
What FlexMaid stores, why one business can never see another's, what your cleaners can read, and how to get your data out.
One business cannot see another
Every client, job, cleaner and invoice belongs to your business. Separation is enforced by the database on every single read and write, not by the app remembering to filter — so there is no setting to get wrong, and a bug in one screen cannot leak another business's data into yours.
We maintain an automated test suite whose whole job is to attack that boundary — trying to read another business's data with a real login and confirming it comes back empty. It runs against every change.
What your cleaners can see
Cleaners see the jobs they are assigned to and the details needed to do them: client name, address, entry instructions, your job notes. They cannot see client phone numbers, client email addresses, your internal notes, prices, invoices, reports, or anything about another cleaner.
Getting your data out
- A client's full job history — ⬇ Export CSV on that client's page.
- Hours for any date range — ⬇ Export CSV on the Time Tracking report.
- Revenue for any date range — ⬇ Export CSV on the Revenue report.
If you want everything at once, or you are leaving and want a full copy, email us and we will put it together for you.
Common questions
- Where is my data stored?
- On managed cloud infrastructure, encrypted in transit. FlexMaid is built and run in Canada.
- Can FlexMaid staff see my clients?
- Access is limited to what is needed to operate the service and support you, and administrative access is recorded. We do not read your data casually.
- What happens if I cancel?
- Export what you need first using the CSV exports above, or ask us for a full copy.
Related
Still stuck?
Email support@flexmaid.ca and tell us what you were trying to do. A real person answers.