Help Centre
For business owners5 min read

Managing your team

Invite cleaners, set their hourly rates, fix a cleaner who cannot get in, and remove someone who has left.

Inviting a cleaner

  1. Step 1: Go to Team and start an invite.

    The Team page listing cleaners with their roles and hourly rates

  2. Step 2: Enter their name, email address and hourly rate.

    The rate drives every payroll number you will see. A cleaner with no rate set shows as No rate set on the Reports page and nothing is calculated for them.

    The Invite Team Member form

  3. Step 3: Send the invite. They get an email with a link to set their own password.

When the invite does not arrive

Invite emails land in spam more often than anyone would like, and some cleaners are on an address they rarely check. You have two ways out, and neither needs us.

  1. Step 1: Ask them to check their spam or junk folder first.

  2. Step 2: Resend the invite from the Team page.

  3. Step 3: Or set a password for them yourself: open them from the Team list and use Reset Password.

    At least 8 characters, including a letter and a number. No email is sent, so you have to tell them what it is — and their old password stops working the moment you save. They can change it later from their own profile.

    A team member's page, including the Reset Password card

Changing an hourly rate

Open the cleaner from the Team page and edit their rate. Reports calculate with the rate that is set at the time you look at the report, so give someone a raise at the start of a pay period rather than the middle of one.

Removing someone who has left

Use Remove on the Team page. They are signed out the next time they touch the app and cannot get back in. Their logged hours and job history stay in your reports, because you still need those to run payroll and to answer questions about past work.

If they come back, Reactivate them from the same list rather than creating a second account.

Removing someone does not take them off jobs that are already booked. Reassign any upcoming jobs first, or you will have work on the schedule with nobody coming.

Common questions

Can I have a second manager?
Not today. Each business has one owner account, and everyone else is a cleaner. Existing accounts that were made managers before this changed still work.
A cleaner forgot their password.
They can use the forgot-password link on the login page, or you can set one for them from their page on the Team list. The second way is faster and does not depend on email.
Does removing a cleaner delete the hours they worked?
No. Hours and job history stay, so your payroll and reports for past periods do not change.
Can a cleaner see other cleaners' jobs or pay?
No. Cleaners see their own assigned jobs and nothing about anyone else's hours or rates.

Related

Reports and payrollWork out what you owe each cleaner, what your clients still owe you, and what you earned and from whom — then export any of it as a spreadsheet.Job status and how hours are recordedWhat each status means, how a job turns into hours on your payroll report, and how to fix a time that was entered wrong.Signing in and account problemsSigning in, resetting a forgotten password, what to do when you are signed out unexpectedly, and how to use FlexMaid on more than one device.

Still stuck?

Email support@flexmaid.ca and tell us what you were trying to do. A real person answers.

Contact support