Help Centre

Email support

A real person reads every message — usually the same business day, and always within one. There is no ticket queue and no phone tree.

Lets us find your account without a round of back and forth.

Open this in your email app

This opens your own email app with the message ready to send — nothing is submitted from this page. If no email app opens, use Copy the message and paste it into an email to support@flexmaid.ca.

When we answer

Monday to Friday, Toronto time. Usually within a few hours, always within one business day.

Never send a password

We will never ask for it, and we do not need it to help you. If an email asks, it is not us.

Cleaners: ask your manager

Schedules, hours and access are set by the business you work for. They can fix those faster than we can.

What to include for a same-day answer

  • Your business name, so we can find your account.
  • The page you were on — pasting the web address is perfect.
  • What you expected to happen, and what happened instead.
  • Roughly when it happened, so we can look it up in our logs.
  • A screenshot, if it is something you can see.

Please do not send client phone numbers, addresses or anything else you would not want in an email. We almost never need them.

Try the help centre first

Most questions are already answered, and you will get there faster than waiting for a reply.

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