Help Centre

How to run your cleaning business on FlexMaid — and how your cleaners use it on their phones.

For business owners

13 guides

Getting started: your first week

Set up your business, add your services, your first client and your first cleaner, then put a job on the schedule. About half an hour, start to finish.

7 min read

Scheduling a job

Book a one-off job, assign a crew, change the crew later without losing anyone's hours, and use the Anytime tray for work you have not slotted in yet.

6 min read

Recurring jobs

Set up a client who is cleaned every week or every two weeks, see all your series in one place, and understand what an edit to one occurrence does.

4 min read

Managing your clients

Add clients, keep entry instructions where your cleaners can actually use them, control what stays private, and archive clients you have stopped serving.

5 min read

Managing your team

Invite cleaners, set their hourly rates, fix a cleaner who cannot get in, and remove someone who has left.

5 min read

Job status and how hours are recorded

What each status means, how a job turns into hours on your payroll report, and how to fix a time that was entered wrong.

6 min read

Reports and payroll

Work out what you owe each cleaner, what your clients still owe you, and what you earned and from whom — then export any of it as a spreadsheet.

5 min read

Invoicing a client

Turn a completed job into an invoice, keep track of what is outstanding, and mark it paid.

3 min read

Taking bookings from your website

Turn on your booking page, share it or embed it on your own site, and review the requests that come in.

5 min read

Settings: business, services and hours

Your business details, time zone, hours of operation, the services you sell and your contract template.

4 min read

When something looks wrong

The handful of problems that come up most often, and what each one actually is — check here before emailing us.

5 min read

Signing in and account problems

Signing in, resetting a forgotten password, what to do when you are signed out unexpectedly, and how to use FlexMaid on more than one device.

3 min read

Your data, and who can see it

What FlexMaid stores, why one business can never see another's, what your cleaners can read, and how to get your data out.

4 min read