When something looks wrong

A cleaner cannot see their job

1. Does the job have a start time? Untimed jobs sit in the Anytime tray and are invisible to cleaners.
2. Is the job cancelled or marked no-show? Both disappear from the cleaner's phone.
3. Are they actually ticked on the job? Open the job and check the crew, not just the primary cleaner.
4. Are they signed in as themselves? A shared phone that is still signed in as someone else shows that person's jobs.

The times on my timesheet are wrong

If every time is off by the same amount, it is your time zone — check Settings → Business. If one job is wrong, edit its clock in and clock out directly on the job.

Hours are missing for a cleaner

Hours need a completed job with both a start and an end time. Ask them to check Still to log on their Time page — past jobs stay there until the times are entered.

A cleaner cannot log in

Set a password for them yourself from their page on the Team list, and tell them what it is. That skips email entirely, which is usually where the problem is. If they are signed out immediately and land back on the login page, check they have not been removed from the team.

Nothing is loading

Refresh the page first. On a phone, close FlexMaid completely and reopen it. If it persists, email support and say what page you were on and roughly when.